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Having Trouble?
 | LOUIS Normal Business Hours: M-F, 6:30am-5:00pm
If your site is experiencing a problem with a LOUIS supported system during normal business hours, the problem should be reported to the System Administrator who should troubleshoot the problem and rule out on-campus network issues. After troubleshooting, if the issue appears to be with the LOUIS supported system, the System Administrator should then open a Footprints request.
If your site is experiencing a problem with a LOUIS supported system after normal business hours, the problem should be reported to the System Administrator (or a person designated by your library) who should troubleshoot the problem and rule out on-campus network issues. After troubleshooting, if the issue appears to be with the LOUIS supported system, the System Administrator (or designated person) should then call LSU Network Operations Center at
(225) 578-6621 with the following information:
1. Contact info
Institution:
Name:
Phone number:
Email:
2. Which of these areas are affected?
Authentication (EZproxy)
Electronic Resources (Databases)
Interlibrary Loan (ILLiad)
Link Resolver (EBSCO LinkSource)
LOUISiana Digital Library (CONTENTdm)
LOUISiana Union Catalog (Web2)
Metadata Searching (WebFeat)
Sirsi iLink
Sirsi WorkFlows
3. Describe the problem, including at least one example. |
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