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| BATON ROUGE – LSU and clearTXT have investigated why some members of the LSU community did not receive their emergency text message. The issue resulted from a misunderstanding between LSU and clearTXT about how enrollment data was to be collected from subscribers in the LSU Personal Access Web Services (PAWS), and was not a malfunction of the text messaging system. This situation has been resolved and all those who previously subscribed and all those who subscribe in the future will be opted-in to receive text notifications in the event of an emergency. Further, LSU will conduct a full-scale test among all subscribers on January 18, just after all students return to campus. “This tragic and horrible event is a grim reminder that in every community in which we live, there are dangers,” LSU Chancellor Sean O’Keefe said. “When those dangers arise, it is important that we communicate effectively.” O’Keefe said text messaging is one of five methods LSU uses to communicate with the campus community during emergency situations. In the event of an emergency, LSU will contact the community via e-mail, text message, updates posted on the LSU Web site, voice messages left on all registered campus telephones and local media outlets. “This tragedy revealed problems, and those have been rectified,” O’Keefe said. “But, we will not leave this to chance. The test we conduct in January will be full-scale and we will evaluate the results of that test carefully.” O’Keefe added that once the university has successful results to the full-scale test, it will double its efforts to sign up students. “This system was introduced seven months ago and only a quarter of the LSU population signed up for it,” O’Keefe said. “It will always be just one method we use to communicate, but it would certainly benefit members of the LSU family to enroll.” LSU also offers a service through AT&T that provides students with 400 free text messages per month. LSU set up this service since anyone enrolling in the system may have to pay for text messages sent by LSU. The service is available by going to https://att.com/wireless/lsustudents and clicking on the “discounts registration” link. Related Information
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